crisis_alert SEV-2

Checkout latency spike after deploy

INC-001

dnscheckout-servicedeployed_codeproduction-likesensorsp95 latency alertschedule2024-11-04 14:10 UTCpending_actionsInvestigating

Impact: Checkout confirmations slow (~5s); error rate low (<0.2%).

Checkout got slow right after a deploy. Use the timeline, trace, and config diff to find what changed and the safest first action.

descriptionIncident reportincident reporton-call notes

Checkout p95 latency jumped from ~1.1s to ~5.2s starting around 14:10 UTC.

Error rate is low (<0.2%) — requests succeed, they are just slow.

A deploy of checkout-service went out at 14:05.

Users report slow order confirmations; no failed payments reported.

clinical_notes

Build incident diagnosis

1 · Primary symptom

2 · Likely cause category

3 · Likely cause

4 · Safest first action

5 · Key evidencemark in the viewer

6 · Diagnosis note

Still need: symptom, category, cause, action, key evidence.