Refunds & Cancellations Policy

Cancellations

• Buglyst Hiring plans are one-time 30-day purchases. They do not renew automatically or schedule a future charge.
• You do not need to cancel a Hiring purchase. Paid access continues until the end of the purchased 30-day period.
• Buglyst Pro and the Starter pack are one-time purchases and do not renew automatically. The Starter pack costs ₹4,999 and includes 5 candidate starts in 30 days.
• Unused candidate starts expire when the purchased period ends and do not roll over. Continuing requires a new payment, which starts a fresh 30-day period and allowance.

When a refund is available

Contact us within seven calendar days of payment. We will review requests for:

• a duplicate charge for the same purchase;
• a successful charge where paid access was not activated and we cannot restore it within three business days; or
• a material service defect that prevents use of the purchased service and that we cannot reasonably remedy.

Non-refundable cases

Except where required by law, we do not refund used candidate attempts, partially used access periods, unused candidate starts, currency-conversion or bank charges, or a change of mind after the purchased service has been used. Approved refunds may be full or proportional to the affected unused service.

How to request a refund

Email support@buglyst.com with the email used for payment, Cashfree order or payment ID, payment date, INR amount, and reason for the request. We normally acknowledge requests within two business days and communicate the decision within seven business days.

Refund processing

Approved refunds are initiated through Cashfree to the original payment method. After initiation, banks and payment networks generally take 7–10 business days to credit the funds. We will provide the available refund reference so you can track a delayed credit with your bank.