Refunds & Cancellations Policy

Cancellations

• You may cancel an eligible recurring Buglyst Hiring plan at any time from the billing page.
• Cancellation stops future renewals. Paid access continues until the end of the current 30-day billing period.
• The Pilot pack is a one-time purchase and does not renew automatically.
• Unused monthly candidate attempts do not roll over after the billing period ends.

When a refund is available

Contact us within seven calendar days of payment. We will review requests for:

• a duplicate charge for the same purchase;
• a successful charge where paid access was not activated and we cannot restore it within three business days; or
• a material service defect that prevents use of the purchased service and that we cannot reasonably remedy.

Non-refundable cases

Except where required by law, we do not refund used candidate attempts, partially used billing periods, unused monthly quota, currency-conversion or bank charges, or a change of mind after the purchased service has been used. Approved refunds may be full or proportional to the affected unused service.

How to request a refund

Email support@buglyst.com with the email used for payment, Cashfree order or payment ID, payment date, INR amount, and reason for the request. We normally acknowledge requests within two business days and communicate the decision within seven business days.

Refund processing

Approved refunds are initiated through Cashfree to the original payment method. After initiation, banks and payment networks generally take 7–10 business days to credit the funds. We will provide the available refund reference so you can track a delayed credit with your bank.