crisis_alert SEV-2

Auth 500 burst from token validation

INC-002

dnsauth-servicedeployed_codeproduction-likesensors5xx alert on auth-serviceschedule2024-11-12 09:52 UTCpending_actionsInvestigating

Impact: Intermittent login failures returning HTTP 500.

Login is throwing 500s. The DB is healthy — follow the errors and the dependency table to the real cause, and choose the safest fix.

descriptionIncident reportincident reporton-call notes

auth-service began returning bursts of HTTP 500 on login around 09:52 UTC.

Token validation is failing; the database appears healthy.

A config update to auth-service env vars shipped at 09:40.

Impact is intermittent — some logins succeed, others 500.

clinical_notes

Build incident diagnosis

1 · Primary symptom

2 · Likely cause category

3 · Likely cause

4 · Safest first action

5 · Key evidencemark in the viewer

6 · Diagnosis note

Still need: symptom, category, cause, action, key evidence.